Meet Catherine & John Morgan
Running a business focused on delivering high-quality customer experiences requires expertise in numerous areas. Catherine and John Morgan launched Coastal Home Professionals to leverage their 40 years of combined executive experience in operations, technology, customer service and marketing.
After moving to Seagrove Beach, Catherine and John had become intimately familiar with the incredible demand for all types of home services in the 30A area. However, given this huge demand, they saw that the customer and their experience could be an afterthought with some vendors. In other words, vendors not arriving on time (or arriving at all) for appointments, not listening to the customer in addition to frequent delays to fully address customer needs offered a huge opportunity for a home services company that put the customer and the customer experience first. These are just some of the reasons why they started Coastal Home Professionals.
Our Mission
Our belief is that the “high-quality”, comprehensive Coastal Home Professionals experience should produce meaningful and impactful results.
Our Core Values
Always On-Time
Being on time is an essential component of customer service. We want our clients to trust us – and a key way to foster a trusting relationship is to arrive at appointments when we say we will be there.
Responsive
If we say we are going to get back with you – we will. If you call us with an inquiry – we will quickly respond. Too many times this does not happen in the home services industry.
Creative
A key component of ensuring an exceptional customer experience is to utilize our experiences to provide suggestions that reflect your wishes and surroundings.
Listening
Understanding a client’s wishes is essential. The only way to do that is to closely listen to what they are saying.
